General
In case you have technical issues with the Software, which cannot be fixed by Hacking Firm Customer Support Center, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to [email protected].
REFUND CONDITION
Subject to the laws of England and Wales and to this Refund Policy conditions, you have 14 days for a “cooling-off period”.
You may be eligible to receive a full refund within 14 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.
- No refund will be issued after 14 days have elapsed since the purchase date. The claim for refund may apply only to the primary (first) Hacking Firm subscription.
- If you purchased additional subscription/s in another order, no refund will be issued.
- Your refund may be issued only once. If you buy another Hacking Firm subscription at a later time, it will not be subject to the same refund request.
- No refund will be issued in case the user has lost its private encryption key, which has resulted in loss of data, temporary loss of access to the user`s control panel or any other inconveniences for the user.
- No refund will be issued in case a user refuses to re-install or re-link Hacking Firm Software in the event of the performed upgrade of the operating system on the target device.
- No refund will be issued in case a user’s target device is not in compliance with the Hacking Firm Compatibility Policy;
- No refund will be issued in case the target device has lost connection with Hacking Firm subscription due to the absence of Internet access, factory reset or update to the latest operating system version.
REFUND PROCEDURES
You are required to send your refund request to Hacking Firm Billing Department at [email protected]. We do not accept refund requests made via Live Chat or by telephone. The refund decision shall be made up to three business days. In case of the refund issuance please note that per each transaction 9% will be deducted from the refunded amount as fees charged by banks and payment processing companies.
CHARGEBACK RELATED
In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us.
Account’s reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s). Charges for the service(s) which use our credit card payment processor will be identified on your credit card statement Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Provider, and disputes that require accounting or legal services shall be covered by you. Our reinstatement fee currently set at $25 (US Dollars).